Welcome to Nexora AI Digital ("we", "our", "us"). We are an AI-powered automation agency based in Rajasthan, India, helping small businesses, coaches, startups, and network marketers grow through AI calling systems, WhatsApp automation, lead generation, sales funnels, and ads management.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website, interact with our AI systems, or use our services.

We collect different types of information depending on how you interact with us:

Information You Provide Directly:

• Name — to personalise our communication with you
• Mobile number — to contact you via phone call or WhatsApp
• Email address — to send follow-ups, offers, and updates
• Business name and type — to understand your requirements
• City / Location — to serve you relevant local campaigns
• Any message or query you submit via our contact form

Information Collected Automatically:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent, and links clicked on our website
• Referral source (e.g., Facebook ad, Instagram, Google search)
• Cookie data and session identifiers

Information from Third-Party Platforms:

• Lead data from Facebook and Instagram ad campaigns (name, phone, email)
• Interaction data from WhatsApp Business API
• Call recordings or transcripts from AI calling system (with your knowledge)

We use the information we collect strictly for legitimate business purposes:

• To contact you regarding your inquiry or demo booking
• To deliver AI-powered services including automated calls, WhatsApp messages, and follow-up sequences
• To run and optimise Facebook and Instagram ad campaigns on your behalf or targeting you as a prospect
• To build and manage your sales funnels and lead generation systems
• To send updates, offers, and relevant content about our services
• To improve our website and systems based on user behaviour
• To comply with legal obligations applicable in India
• To prevent fraud and ensure security of our platform

Nexora AI Digital operates an AI-powered calling system and WhatsApp automation flows as core parts of our service. Here is how your data is used within these systems:

AI Calling System:

• Your phone number is used to initiate automated calls for lead qualification, follow-ups, or appointment scheduling
• Calls may be recorded for quality assurance, training, and service improvement purposes
• You will be informed at the start of the call if it is being recorded
• Call data (duration, outcome, time) is stored securely in our CRM system

WhatsApp Automation:

• Your WhatsApp number is used to send automated messages including welcome messages, follow-ups, reminders, FAQs, and offers
• Messages are sent through compliant WhatsApp Business API integrations
• You can opt out of WhatsApp messages at any time by replying STOP or contacting us directly
• We do not send unsolicited spam — all contacts are leads who have willingly shared their details

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party tools we use to deliver our services (e.g., CRM platforms, WhatsApp Business API providers, email marketing tools, ad platforms). These providers are bound by data processing agreements.
• Legal Requirements: If required by Indian law, court order, or government authority, we may disclose your information.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice to you.
• With Your Consent: We may share data for any other purpose with your explicit consent.

We do not share your personal data with unrelated third parties, advertisers, or data brokers.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include:

• Secure HTTPS connection on our website
• Password-protected CRM and automation platforms
• Limited access to personal data — only authorised team members can view it
• Regular review of data handling practices

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In case of a data breach that affects your rights, we will notify you as required by applicable law.